Our Quality Policy

OUR QUALITY POLICY

Our quality policy includes the following principles:

  1. Customer Orientation

Our aim is to meet, and where possible, exceed customer expectations. Perceived quality is a very important factor for us. Customers decide whether their quality criteria are met or not. That’s why we always do everything necessary to avoid dissatisfaction.

  1. Continuous Improvement

The aim of our quality management system is to ensure continuous improvement of our products, solutions and processes. This applies to all divisions of Lagedo.

  1. Commitment

All our employees are responsible for presenting high quality products and services and for putting an effort to increase the quality.

  1. Conformity and Quality

Our Lagedo policies, regulations and processes are based on legal requirements, international standards, consumer needs and our experience and expertise. Combined with strict compliance, they form the basis of our quality management standards.

  1. Measurability and Transparency

Quality reports, as well as the selection of appropriate quality criteria and key performance indicators (KPIs) for products, services and processes, form the basis of effective quality control cycles at Lagedo.

  1. Quality from the Start

From the first stage to the last stage, we attach importance to quality in products and processes. We focus on taking measures to prevent errors and defects from the very beginning, rather than correcting them after they occur. That’s why we constantly use preventive quality assurance methods and tools.

  1. Early Identification of Quality Risks

We use all available data and information resources to identify potential quality risks as early as possible, assess these risks, and provide lasting improvements based on the findings.

  1. Solving Problems Definitively – Increasing Productivity

Systematic problem solving helps us learn from our mistakes and enables us to eliminate the root cause of the error or defect promptly and definitively. Root causes may be technical or process-related. We apply the lessons learned from mistakes to similar situations to make Lagedo more efficient.

  1. The role of our suppliers

Our suppliers play a fundamental role in the quality of our products and solutions. We ensure that our business partners comply with the same quality standards as us.

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